Does someone need to sign for my delivery?

Does someone need to be at home?

• If your order's being delivered by DPD someone will need to be in to sign for it (DPD deliver all phones, Pay monthly SIM cards and products that cost more than £50, plus all free gifts like laptops, TVs and games consoles).
• You don't need someone to sign for Royal Mail deliveries (Royal Mail deliver all other products that cost less than £50).

What time will DPD arrive?

DPD will send a text message, the night before your delivery to your phone confirming an hour slot, this will be the time your order will arrive.

If you're not at home to collect a DPD delivery

DPD will leave a card, telling you they tried to deliver. Please call the number on the card to arrange a convenient time for your order to be delivered.

• If you don't call DPD, they'll try to deliver your order on the next working day. If you're not there again, it'll try again for a third time on the next working day after that.
• If you still weren't able to receive your order after the third attempt, DPD will hold on to it for seven days. They'll then return it to us and we'll contact you to arrange a re-delivery.
• If you can't contact DPD, or if you have any other issues with your delivery, please call our team on 0845 601 0410^.

What if I won't be in during the hour slot DPD will deliver my parcel?

You can respond to the text message or email when you receive it and give DPD one of the following instructions.

• Leave your parcel with a neighbour
• You can change your delivery date up to 5 days in advance
• Collect from a DPD  depot

Provided you contact DPD in advance of the delivery time slot they will rearrange the delivery as requested.
If you do rearrange the delivery date, you will be contacted again on the new date with an hour time slot.

If you want to collect your order from the DPD depot yourself

The opening times, contact details and address of your nearest depot will be on the card DPD leave if you're not at home.

• You must call DPD before you collect your order so they can get it ready for you.
• Please allow 48 hours between calling DPD and collecting your order.
• You must bring photographic ID and the card DPD left when you go to collect the order.